Shipping Policy
Shipping Methods and Carriers: We exclusively utilize Sendle as our primary shipping carrier for deliveries within Australia and Internationally. Sendle offers efficient and eco-friendly shipping solutions, ensuring your orders are delivered in a timely and environmentally conscious manner.
Shipping Zones and Rates: We offer shipping to all regions across Australia and to International Countries. Shipping rates are determined based on factors such as package dimensions, weight, destination, and the chosen shipping speed (standard or expedited). The shipping cost will be calculated and displayed at checkout before you complete your purchase. Occasionally, we may offer free shipping promotions for orders that meet specific criteria, which will be clearly communicated on our website.
Order Processing: Once you place an order on our website, please allow 1-2 business days for order processing before shipment. During peak seasons or promotional periods, processing times may vary, but we strive to process orders as quickly as possible.
Estimated Delivery Times: The estimated delivery times are provided by Sendle and are based on the destination address. These estimates are approximate and are not guaranteed delivery dates. The following are general guidelines for estimated delivery times: Standard Shipping: 2-7 business days Expedited Shipping: 1-3 business days. Please note that unforeseen circumstances like weather, national holidays, or delivery restrictions in remote areas may impact delivery times.
Tracking and Notifications: Once your order has been shipped, you will receive an email notification containing a tracking number and a link to track your package's journey. You can a also log in to your account on our website to access tracking information. Please allow a few hours for tracking information to become available after you receive the shipping confirmation email.
Address Accuracy: Please ensure that your shipping address is accurate and complete before finalising your order. We are not responsible for delays or misdeliveries resulting from incorrect or incomplete address information provided by customers.
Order Status and Support: If you have questions or concerns about your order's status or delivery, our customer support team is here to assist you. You can contact us through our form and we will respond to your inquiries as quickly as possible.
Order Changes and Cancellations: If you need to make changes to your order or cancel it after it has been placed, please contact us immediately. While we'll do our best to accommodate your request, changes or cancellations may not be possible if the order has already been processed or shipped.
Returns and Exchanges:
We offer refunds on products that meet the following criteria:
The product is faulty, damaged, or not as described.
The product is returned within 14 days of the original purchase date.
The product is in its original condition, unused, and with all original packaging and tags intact.
We do not offer refunds for:
Change of mind or incorrect purchase.
Items that have been used, worn, washed, or altered after purchase.
Personalized or custom-made products.
Gift cards.
Return Process
To initiate a refund, please follow these steps:
Contact our customer support team through our contact page within 14 days of receiving the product.
Provide your order number, a description of the issue, and clear photos of the product.
Our customer support team will review your request and may ask for additional information.
Refund Terms
If your refund request is approved, the refund amount will be credited back to the payment method used for the original purchase. Refunds are processed within 2 business days after the approval of your request.
Shipping Costs
If the return is due to a faulty or damaged product, we will refund the cost of the item as well as any shipping charges associated with the purchase.
Exchanges
CSS will refund return shipping cost if the product is being exchanged due to faultiness. The customer will incur all shipping costs if the belt is being exchanged due to incorrect choice.
Cancellations
You may cancel an order before it is shipped. Please contact our customer support team as soon as possible to request a cancellation.
If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team.