We aim to process orders within 24 hours of receipt and delivery will be dependent on location. You will have a tracking number which will enable you to see updates on the order.

To make any amendments please contact us directly at kerrie@thepuk.store and we will endeavour to assist you.

When choosing your belt size, take into consideration where you want it to sit (waist/hips). With the belts extended note the velcro won't overlap past its length of 7cm however this does not compromise the stability of the belt.

The belt can be exchanged but the customer is responsible for return shipping. It must be unused. See returns for further information.

We sure do! Shipping costs are set and dependant on location and size of parcel. It is calculated at checkout.

Contact us immediately and along with Sendle, we will investigate. As we have insurance in place we will endeavour to replace the item.

Absolutely. Please contact us immediately to register your concern and we will replace the item once the original one has been returned and investigated.

You will receive a tracking order via our carrier Sendle when your order has been collected from us.

Wipe with a damp cloth or alcohol wipe. Not designed to be immersed in water.

All our products are vegan and where possible have utilised recycled and environmentally friendly fabrications.

We can be reached by email kerrie@thepuk.storeor by phone during work hours +61 412670865

Though our products don’t carry a warranty we do understand that unexpected problems can occur. Please contact us via email with the details and we will assess and respond accordingly.

See our Shipping, Return and Refund Policy page.